Return / Refund Policy
Please inspect your merchandise when you receive it before decorating. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.
- All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
- Returns must be authorized by Direct Wholesale Apparel in advance, by phone or web, and within 14 days of receipt of merchandise.
- No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise.
- Claims for returns for defective merchandise must be made in accordance with the warranties in Direct Wholesale Apparel General Terms & Conditions of Sale.
- Cancelled orders,returns of unwanted merchandise, returns due to customer error, or refused are subject to a 15% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges. There is a minimum restocking fee of $5.00.
- Freight on all returns not made via Direct Wholesale Apparel must be prepaid by you.
- No returns will be accepted without a Return Authorization form or number from Direct Wholesale Apparel. Please contact Direct Wholesale Apparel Customer Service for a return authorization and shipping address.
- Returns without original corresponding invoice number(s) will be credited at the lowest published price.
- Merchandise that is not Direct Wholesale Apparel (meaning sold to you by Direct Wholesale Apparel) will be returned to you at your expense or disposed of by Direct Wholesale Apparel.
- Discontinued or closeout items are not returnable.
- Altered or embellished products are not returnable excluding irregulars.
- Returns on dropshipments coming direct from Mill suppliers are not allowed.
- Defective merchandise must have tape placed over the flaw before returning.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
- After processing, your money will be refund to the credit card you used for purchase.
Please contact customer service if you have any questions at 888-247-1351.
Cancellation or Changes
Due to our lightening fast order fulfillment, we are unable to make changes or cancellations to an order once it is placed. You can however do a return or exchange once you receive the product.